Terms and conditions

Terms & Conditions

These terms and conditions apply to the use of the website www.loveisarug.com.

By accessing this website and placing an order, you agree to be bound by these terms and conditions.

Our Company

Love is a Rug Limited

Registered Office:

1 Christchurch Avenue

Tunbridge Wells



Company Registration Number: 9381370.

VAT Registration Number: GB204717823

Tel: 07717 551133

Email: cohutchings@loveisarug.com


Placing an Order

We try to make ordering on our website as simple as possible. You will be given every opportunity to check your order before confirming and paying. We will email confirmation of your chosen rug immediately after your order is placed.

If we are unable to supply the rug you have chosen or there is a significant delay, we will contact you by phone or email to let you know and offer our best alternative or if you would like a full refund, we would do as well.


All of our prices include VAT at the current rates and whilst we endeavour to show the correct prices on our website, we would retain the right to cancel the sale of an incorrectly priced rug.

Delivery, Cancellation & Returns

We deliver to anywhere in Mainland England, Scotland & Wales Free of Charge regardless of the size of the order. If you live outside of this area, a price for delivery can be calculated separately.

You can cancel your order for any reason and at any time upto 14 days after delivery, by email or call.

Prior to delivery we will simply refund you in full. If we are notified within 14 days of delivery, we can either change it for a different one and we will only charge you any difference in the price of the rug or provide a full refund once we have received your rug back in the same condition it was delivered to you in. In both cases we will arrange for the return at no cost to you.


Privacy Policy

At Love is a Rug, we respect your privacy and take the security of your personal data very seriously. Our Privacy Policy sets out what we do to ensure that any personal information you provide us with is kept secure and used only for the purpose set out below.

Information collected and how it is used.

By making an enquiry or placing an order, you consent to the collection and use of your information under the terms of this policy and for no other use.

In addition to the obvious personal details that you provide to us through emails and orders, we also analyse customer statistics, patterns of visits to the website, pages visited etc. to understand and improve our business and service.

We do not share your personal information with anyone other than our couriers or those needed to fulfil your order, and then only what is necessary for them to do this.

We will NOT contact you for marketing purposes, surveys or anything else, unless you specifically ask us to. We believe that you can follow us on social media, call us or visit our site whenever you want to and when you or someone you know is looking for a rug, you or they will come to us.

How we use Cookies.

Cookies are small amounts of information which may be stored on your computer. Data recorded by our Website allows us to recognise you and your preferred settings. You will always have the opportunity to select or reject certain cookies. Most browsers can also be programmed to reject or warn before downloading cookies, this information can usually be found in the browsers "help" facility. You can also visit aboutcookies.org for more information.